Job Opening

Mandarin CSR

job posting no longer active
Job Industry Outsourcing/Offshoring
Job Type Full-Time
Experience Level Associate
Date Posted 2020-01-14
Job Location Clark, Pampanga
Company Information Wydham Services Asia Pacific Philippines Inc
Clark, Pampanga
Job Description PRINCIPAL RESPONSIBILITIES: (Include but not limited to) • High volume outbound calls to members in China, and other countries, to negotiate and service and/or collect on portfolio accounts • Maintain outstanding customer service, maximizing customer satisfaction and mitigating complaints and escalations • Provide accurate and well informed information and advice to customers on all products; services and accounts • Maximum recovery of arrears to ensure that arrears remain within agreed targets • Deal with customers in financial difficulty • Make sound decisions and recommendations based on appropriate assessment of customer’s ability and willingness to cooperate which encompasses all legislative; policy and procedural guidelines. • Implement most appropriate course of action for resolution of delinquency or irregular accounts in a timely manner • Maintain accurate and up to date records of actions, events and account maintenance of the collections and servicing systems ensuring that customer confidentiality is maintained at all times. • Initiate follow up on all accounts in order to ensure payment plans are fulfilled. • Account reconciliation • Review daily postings to ensure correct application of monies • Investigate and resolve issues that arise from data maintenance • Ensure timely processing of all applications and contracts as needed • Review and verification of financial results • Regular reporting and forecasting to meet KPI’s and Targets • All other reasonable duties as requested or required for time to time.
• Fluent in Mandarin and English (speaking, reading, and writing)
• Experience in a collections or call centre environment
• Ability to negotiate, be patient, persevere and show empathy to our customers
• Familiarity with a variety of collection concepts, practices, and procedures
• Excellent time management and self-motivation and management skills
• Flexible, adaptable with ability to work in a fast paced environment
• Intermediate level Microsoft Office
• High level interpersonal and communication skills
Number of Job Opening 1
Highest Education Attainment At least Highschool Graduate
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