Job Opening

Mandarin Email Chat Support

Job Industry Information Technology and Services
Job Type Full-Time
Experience Level Associate
Date Posted 2021-07-21
Job Location Clark, Pampanga
Company Information J-K Network Service
Quezon City
“We deliver the right professionals on the right place.”

J-K NETWORK SERVICES is a trusted recruitment partner of more than 520 Global Clients around the Philippines. We assist MULTILINGUALS, FILIPINO IT and EXECUTIVES in searching the best career opportunity.

We are an award-winning recruitment company, awarded as the Top Multilingual Job provider for Bilingual, IT and Executives in the Philippines.

We are known to have provided jobs to 5,000 Bilinguals of all languages up to date.

We have jobs for Foreigners and Filipino who can speak German, Spanish, French, Italian, Portuguese, Polish, Korean, Thai, Vietnamese, Bahasa Indonesia, Bahasa Malaysia, Mandarin, Japanese and other Asian, European and Latin American Languages.

Our assistance is 100% FREE and we give jobs based on your preferences.

OUR CLIENTS are located all over the country

Manila: Quezon City, Pasig City, Mandaluyong City, Makati City, Taguig City, Pasay City,
Paranaque City, Muntilupa City

Other places: Bulacan, Pampanga, Subic, Tarlac, Baguio, Laguna, Cavite, Batangas, Cebu City, Davao City


Our Business Partners are Global and International companies included in FORTUNE 500 LIST and FORBE’S BIGGEST COMPANIES.

All from different industries such as BPO, Hotels, Resorts, Casinos, Airlines, Manufacturing, lnformation Technology and Communication, Research, Financial and lnsurances, Banks, Administrative and Support Services, Health Services and many others. You will have a wide range of choices in what career field they are going to take.

We will assist you throughout your employment application for 100% FREE!
We will not deduct any amount of money from you.

Direct Hire. Once you are successfully hired by one of our business partner, your contract will be between you and our client, not with us. We are not a sub-contractor company.

We do initial interviews over the phone to discuss our newest openings, salary and job

Benefits of applying under J-K Network Services:
1. We will give you jobs based on your preferences
2. We have jobs for all nationalities across all industries
3. We can give P 60,000 – P 150,000 Salary for bilingual depending on your profile
4. We offer free career consultation to identify your weaknesses and strong points
5. We give the long list of opportunities for bilinguals
6. We provide Work visa for Foreigners

If you wanted to improve your skills in answering interview questions for bilinguals, please try our consultation!


GRAB your exclusive J-K Network Certified Bilingual Hoodie once you got hired for any of our clients!

If you want to check the openings for bilinguals and still not available to apply, we can help you set proper expectations. We can give you the most updated list of openings for bilinguals without charge.

Feel free to contact us anytime!
Job Description COMPANY PROFILE: This Company is an Omni channel provider of customer care and back-office support solutions. Position: Mandarin Email Chat Support Location: Clark, Pampanga Industry: BPO Company Salary: P50, 000 - P60, 000 Schedule: Shifting schedule Benefits: HMO 1 free dependent, Free Transportation Responsibilities: • Assisting users with login and registration processes. • Assisting users with account updates. • Providing account approvals for new user accounts. • Assisting users with module allocations. • Assisting users with tracking payments in limited scenarios. • Fixing issues with coupon codes 3. Providing invoice links or PDFs via email, generated from our system, in limited scenarios. • Liaising with our internal payment support expert to support them. • Helping users manage module sharing and posting requests. • Triaging bugs in system • Assisting users with navigating and using the overall system. • Flagging technical issues and escalating to Tier. • Flagging module issues and escalating to Tier 3. • Assisting to report technical issues in Jira. • Answering content-based questions with links to existing guidance content. • Answering basic function questions by confirming with the Coalition Customer Success Manager. • Analyzing user questions and helping find the appropriate response. • Collecting user’s feedback (if any) and reporting to Coalition Customer Success Manager. • Flagging unresolvable issues for our Tier 3 experts
Job Qualifications Requirements:
• Can speak, read and write in Mandarin and English
• Proven customer support experience
• Ability to multitask and meet established deadlines; must be a self-starter and be able to work independently as well as being a team player.
• Ability to work in a fast-paced environment; strong organizational skills a must.
• Previous experience with Zendesk is a huge bonus!
• A go-getter attitude would help a candidate be successful in this role.
• Must willing to work in Clark, Pampanga
• Must willing to work in shifting schedule
• Must be able to pass a background check
Number of Job Opening 1
Highest Education Attainment College Graduate
How to apply to this job APPLY NOW!
For interested applicants you may send your resume to

For more inquiries, you may contact us through:
Contact No: 09176381869
Contact Person: Ms. Luna

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