Job Opening

Technical Support I

Job Industry Outsourcing/Offshoring
Job Type Full-Time
Experience Level Associate
Date Posted 2021-05-01
Job Location Clark Freeport Zone Pampanga
Company Information Support Ninja
KM 40 Pulong Buhangin Sta Maria Bulacan Philippines
M.A. Roxas Highway,
Philippines, Select Province
3022
Website: https://www.supportninja.com/
Scalable Outsourcing for the World’s Most Innovative Companies
SupportNinja: The Fastest Growing Customer Support Outsourcing Company
Job Description Provides support to consumers and small/medium size businesses (SMB). Provides basic technical support to customers by phone, chat, and email. Researches customers’ concerns to provide appropriate resolutions. Creates and maintains case management records of daily problems and remedial actions taken, or installation activities. Interfaces with customers regarding other vendors' equipment to find solutions to customer's concerns. Develops training materials and procedures, or trains users in the proper use of hardware or software. Creates and maintains knowledge base articles to foster customer self-help tools available online. Additional duties as assigned.
Job Qualifications At least one year of experience or equivalent education supporting networking protocol hardware and software and/or mobile networking support.
General knowledge of DNS, DHCP, Wi-Fi, WAN, LAN, TCP/IP, UDP, and how they function in a network environment.
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Familiar with networking hardware and software issues.
Knowledge of major Operating Systems, Windows 2000, Windows, Vista, XP, Windows 7, Mac OS/X.
Excellent communication, interpersonal, organizational and presentation skills.
Experience with PPoE, VPN, IPSEC, PPTP, WDS a plus.
Must be willing to submit to a pre-employment background check and drug screen.
Must be able to provide two professional references.
At least one year of experience or equivalent education supporting networking protocol hardware and software and/or mobile networking support.
Number of Job Opening 30
Highest Education Attainment College Graduate
How to apply to this job Thank you for your interest in the Technical Support Position

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Contact Info Cecilia Joaquin
Contact Phone : 09275135372 Contact Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

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