Job Opening

Operations Manager

Job Industry Outsourcing/Offshoring
Job Type Full-Time
Experience Level Mid-Senior Level
Date Posted 2019-08-12
Job Location San Fernando, Pampanga
Company Information Grow Un Limited
Website: https://gul.ph
We are Grow Un Limited (GUL), a rapidly growing, Australian-owned, global BPO company. Unlike any other BPOs, we let you start at the top and GROW beyond your limitations. Grow Un Limited has developed a reputation for creating a positive, no stress office environment, but we tell it like it is.



We treat all team members with dignity, respect, and every voice being heard. This unique and rare opportunity will allow you to thrive and grow in a stable, promising and long-term leadership role. Your knowledge and expertise will create core foundations across multiple new and expanding global organizations.
Job Description We’re looking for a bright, detail-oriented Operations Manager who can build and maintain great quality and care with no exceptions.The Operations Manager is key to the efficient administration, growth and development of the business where the Vision, Mission and Culture is to be the primary influence in all decision making. The operations manager will play a huge role in the profit and growth of the businessthrough employee performance management, service delivery and client interaction. The position requires effective leadership and business execution for the following key focus areas. Key Responsibilities Assessing and formulating goals for productivity, efficiency and playing a key role to ensure all personal and overall quality standards are maintained or increased at all times. Creating and organizing professional development plans, overseeing Transport and Logistics, Sales, and Quality Management Systems whilst implementing company policies and procedures by constantly looking for solutions to problems that may arise. Contributing to a work environment that fosters pride in being part of an integrated winning team and promotes personal and professional growth. Effectively communicating information and feedback to appropriate parties relating to new product and service opportunities and notifying relevant parties of any issues or amendments. Promoting client satisfaction throughout every interaction by providing professional customer sales and service at all times and taking on the primary responsibility for efficient, cost-effective facility operations.
Job Qualifications Outcomes

Creation and review of monthly operating, performance reports and implementation of programs that include marketing, sales, purchasing, distribution, accounting/finance, safety, education and employee services.
Monitoring of all department heads on daily basis; Conduct of on-the-job training and induction of management staff or other staff if and when required.
Management the day-to-day activities in the office, overseeing that work is accomplished by the managers and supervisors, and is consistent with corporate policies and objectives.
Assistance of staff with the collection of customer accounts, customer service and phone call support to resolve important customer complaints and service problems; including budget and sales forecasts with the chief operating officer.
Guidance of facility staff; provide assistance and conduct meetings where needed by developing develop and implement professional developmental plans for the employees, their supervisors and managers.
Approval of wage, bonus and commission schedules and capital equipment in line with budget, expenditures and operating constraint; Serve as the principal public relations spokesperson for the facility.
Knowledge with the industry trends, attendance in trade shows, conventions and seminars as appropriate or as directed and promotion of equal opportunity and affirmative action employment practices.
Why Work with Us?

Our teammates are paid for what they demonstrate they’re worth, including bonuses for exceptional results.
You will be working during Australian weekday daylight hours, where there is no starting on night shift/weekends, or any other hidden agenda.
You will lead a group of committed and friendly peoplewith the latest equipment, technologies, and even a home-cooked lunchto help you grow and achieve all of your professional and personal goals.
Here, you have the power to create your own success and get opportunitiesfor further training to expand and grow.
Number of Job Opening 1
Highest Education Attainment College Graduate
How to apply to this job Please forward your resume, then call 045 - 402 - 4834 and leave your name, phone number, email address, the role of interest to you and the answers to the following questions:

What is the single most important thing to you, and why?
iPad. Love it or hate it, and why?
So far, what has been your favourite job, and why?
We will contact you promptly if any further information is required or to arrange the next step.



OR: You may also visit https://gul.ph/#job-vacancies to apply.



Due to our recruitment process, only applicants that follow the above procedure will be considered for the role.

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